Privacy Policy

Introduction

stellahuvaes Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stellahuvaes.top and use our fitness programme completion analytics dashboard services.

As the data controller, stellahuvaes Ltd (Registration Number: C63258) is responsible for the processing of your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Malta data protection laws.

Data We Collect

We collect several types of personal data from and about users of our website and services. The data we collect includes information you provide directly to us, information we collect automatically when you use our services, and information we may receive from third parties.

Information You Provide to Us

• Contact information including name, email address, phone number, and company details
• Communications you send to us, including enquiries and support requests
• Information provided when you use our analytics dashboard services
• Feedback and survey responses

Information We Collect Automatically

• Technical information including IP address, browser type, and device information
• Usage data about how you interact with our website and services
• Cookie and tracking technology data as described in our Cookie Policy
• Log files and analytics data

How We Use Your Information

We use the personal data we collect for various purposes, all of which are necessary for the provision of our services and the legitimate operation of our business. Our use of your data is based on several legal grounds under GDPR, including your consent, contract performance, and our legitimate business interests.

Primary Uses

• To provide and maintain our fitness analytics dashboard services
• To respond to your enquiries and provide customer support
• To process and fulfil service requests and contracts
• To communicate with you about our services and updates
• To improve our website and services based on your feedback
• To comply with legal obligations and protect our rights

Marketing Communications

With your consent, we may use your contact information to send you marketing communications about our services. You can opt out of these communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our website and providing our services
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others
• With your explicit consent for specific purposes
• In connection with a business transfer or merger

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to us.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Our data retention periods are based on business needs and legal requirements.

Contact information and communications are typically retained for up to 7 years after our last interaction, unless you request earlier deletion. Analytics and usage data may be retained in aggregated, anonymised form for longer periods for business analysis purposes.

Your Rights

Under GDPR and Malta data protection laws, you have several rights regarding your personal data:

• Right of Access: You can request copies of your personal data
• Right of Rectification: You can request correction of inaccurate or incomplete data
• Right of Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of how we process your data
• Right to Data Portability: You can request transfer of your data to another controller
• Right to Object: You can object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: You can withdraw consent for processing at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month, or sooner where possible.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved mechanisms under GDPR.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Malta Data Protection Commissioner if you believe your data protection rights have been violated. Contact details for the Data Protection Commissioner can be found at idpc.org.mt.